To make working out shipping costs as simple as possible, please indicate in the drop down menu how you would like us to arrange shipping for the items that you purchase.
If you are able to collect the items in person from us, or to have your items collected in person from us, then there will be no shipping fees, unless we need to buy in items specifically for you.
If you live in the United Kingdom (Scotland, England, Northern Ireland, Wales) then please select the "postage within the UK" option. This will calculate your shipping for you automatically and keep everything swift and simple.
If you live abroad and would like us to post your items internationally, then please choose the international shipping option. It will not add any shipping fees to your purchase immediately, but when we receive the email about your purchase we will work out as accurately as possible what the shipping cost will be, and will send you an invoice for this additional cost. Goods will not be dispatched until the shipping fee is paid, and the transaction should not be considered complete until this separate invoice for shipping is paid.
If you live in the UK or abroad, and would like your items delivered by a faster courier service, or if you would like your package to be covered by postal insurance due to the value of the contents, then please indicate your choice in the drop down menu for postage options. It will not add any shipping fees to your purchase immediately, but when we receive the email about your purchase we will work out as accurately as possible what the shipping cost will be, and will send you an invoice for this additional cost. Goods will not be dispatched until the shipping fee is paid, and the transaction should not be considered complete until this separate invoice for shipping is paid.
If you have special shipping requirements not covered by the other options, please indicate this in the drop down menu. It will not add any shipping fees to your purchase immediately, and we will get in touch as swiftly as possible to discuss your requirements with you. We will then do everything we can to accommodate your requirements and will send you a separate invoice for the cost of the shipping services. Goods will not be dispatched until the shipping fee is paid, and the transaction should not be considered complete until this separate invoice for shipping is paid.
How long does it take you to send an order?
We endeavour to arrange for couriers to collect your package as swiftly as possible after the order is finalised. However, sometimes it may take up to three or four weeks, if we are waiting for a delivery of an item that is needed to complete your order. If we suspect that your order might be delayed then we will let you know as soon as possible and will keep you informed throughout the whole process. Please also be patient with us until at least a week has elapsed. If our staff members are at an event or otherwise out of the office then it may take a few days for them to bring operations back up to speed upon their return.
Which courier companies do you use?
We use several courier companies depending on the type of delivery service you have requested and the area to which your order is being delivered.
To what countries do you deliver?
We offer the option to deliver to any country in the world, however there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will however let you know if this is the case and try to find another option.
Note: it may cost more to deliver to other countries. If this is the case then we will contact you and discuss the situation, but we will have to ask you to cover the additional expense for international delivery.
Do I have to pay customs and import charges?
Customs and import charges are paid for once the order reaches its destination country. The recipient is responsible for paying these charges and the charges may be unavoidable.
As we have no control over these charges we are not responsible for paying them and unfortunately would not be able to tell you how much the cost may be. If you need to find out these costs you should contact your local customs office and the staff there should be able help you.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses.
Cancellation and Returns Policy
(as found in the "conditions of use" page)
We believe that it is our duty to ensure that all of the UK Distance Selling Regulations are followed as these are designed to you receive the best possible shopping experience.
1. If you wish to cancel your order:
- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: -
- in the event that the product has been used.
- to any products that we have made or customised specifically for you
6. If you have a problem with an item, please contact us in the first instance. Often disputes can be worked out and a mutually beneficial agreement reached by simply providing this courtesy.
The provisions of clauses 4 and 5 do not affect your statutory rights.